Terms of Service

Section 1 Scope and Formation of Contract

(1) These Terms of Service (hereinafter "Terms") govern the contractual relationship between Andre Unger (hereinafter "Provider") and the users of the platform "Your AI Twin" at the domain your-ai-twin.de (hereinafter "Platform").

(2) The contract is formed upon creating a user account or — for learners without an account — upon first use of a publicly accessible AI Twin. By entering into the contract, the user acknowledges these Terms and the Provider's Privacy Policy as binding.

(3) Conflicting or deviating terms of the user shall not apply unless the Provider has expressly agreed to their applicability in writing.

Section 2 Account Registration

(1) Use of the Platform as a Creator requires the creation of a user account by providing a valid email address and password. The Creator is obligated to provide truthful and complete information during registration and to update such information promptly in the event of changes.

(2) The Creator is solely responsible for the confidentiality of their login credentials and shall take appropriate measures to prevent unauthorized third-party access to their account. The Creator shall be liable for all activities carried out using their login credentials, unless the Creator is not responsible for the misuse and has informed the Provider without undue delay.

(3) Sharing login credentials with third parties is prohibited. Each Creator may maintain only one user account unless the Provider expressly permits otherwise.

(4) The Creator is obligated to truthfully state their country of habitual residence, or — in the case of commercial use — their principal place of business, at the time of registration (country declaration). The country declaration shall be made using the two-letter ISO 3166-1 alpha-2 country code. The country declaration determines which Platform features are available and which country-specific legal conditions apply. Changes to the country declaration are permitted no more than once every 90 calendar days. If a Creator knowingly provides a false country declaration, the Provider is entitled to suspend access to the Platform without prior notice until the correct country is substantiated; further measures pursuant to Section 3(4) remain reserved.

(5) The Provider reserves the right to block access to the Platform from countries that are subject to sanctions under applicable laws or official orders. The specific list of affected countries will be published following legal review and may be updated without prior notice to the extent required to comply with mandatory legal provisions.

(6) Registration on the Platform requires a minimum age of 18 years. By registering, the user confirms that they have reached this minimum age. The Provider reserves the right to request proof of age and to suspend or terminate accounts where there is reasonable suspicion that the minimum age requirement has not been met.

Section 3 Creator Obligations

(1) The Creator is solely responsible for all content uploaded to the Platform or made accessible through their AI Twin (hereinafter "Creator Content"), including documents, configurations, and settings.

(2) The Creator warrants that they hold all necessary rights — in particular copyrights, licenses, and other intellectual property rights — to upload, have processed, and make accessible Creator Content through the AI Twin.

(3) The Creator is prohibited from uploading or making accessible content that:

infringes third-party rights, in particular copyrights, trademark rights, patents, trade secrets, or other industrial property rights;
contains special categories of personal data within the meaning of Art. 9 GDPR (in particular health data, biometric data, or data concerning religious beliefs) or financial data of third parties without an appropriate legal basis;
constitutes unlawful, defamatory, threatening, harassing, or discriminatory content;
contains malware, harmful code, or content intended to disrupt or damage IT systems;
is deliberately misleading or fraudulent, or misrepresents qualifications, references, or authority;
otherwise violates applicable law or the rights of third parties.

(4) If the Provider becomes aware of a violation of paragraph 3 or has reasonable grounds to suspect such a violation, the Provider is entitled, at its sole discretion and — to the extent legally permissible — without prior notice, to take the following measures:

remove, block, or restrict access to infringing or impermissible content;
temporarily or permanently suspend or restrict the Creator's account access;
terminate the Creator's account and delete associated data in accordance with the Privacy Policy;
report violations to the competent authorities, to the extent the Provider is legally obligated to do so.

The Provider shall inform the Creator of measures taken and the reasons therefor, unless statutory or regulatory obligations prevent such disclosure. The Creator is free to submit a reasoned objection against measures taken; the procedure is set out in Section 13(3).

(5) The Creator shall indemnify and hold harmless the Provider from and against all claims, damages, losses, costs, and expenses — including reasonable attorney's fees — asserted by third parties against the Provider as a result of or in connection with Creator Content, the Creator's use of the Platform, or a breach of these Terms. This indemnification obligation shall survive the termination of the contractual relationship.

(6) In addition to the content-related prohibitions under paragraph 3, the following rules of acceptable use apply to all users of the Platform:

Automated access, scraping, crawling, or systematic data extraction from the Platform or its AI Twins is prohibited without the Provider's prior written consent.
Users must comply with any rate limits, usage quotas, and fair-use policies communicated in the Platform documentation or Creator Portal.
Generating artificial traffic, inflating usage metrics, or otherwise manipulating Platform analytics is prohibited.
Users who become aware of security vulnerabilities, abuse, or violations of these Terms by other users are encouraged to report such incidents to the contact specified in Section 16(3).

Section 4 Learner Access

(1) Creators may make their AI Twins accessible to learners (hereinafter "Learners") via public links, restricted email-based access, or embedding.

(2) Learners who interact with an AI Twin without maintaining their own user account are subject to these Terms to the extent applicable to them, as well as to the Provider's Privacy Policy. To the extent personal data of Learners is processed in the context of an embedding, the provisions on data processing set out in Section 9 shall additionally apply; the Creator's obligation to inform Learners is set out in Section 9(7)(1).

(3) The Provider has no control over Creator Content. Responsibility for the content of the AI Twin lies exclusively with the respective Creator in accordance with Section 3.

(4) The Creator is responsible for ensuring that access to their AI Twin is configured in accordance with applicable laws, including but not limited to age-appropriate content and audience restrictions. Where a Creator's AI Twin is directed at or accessible to minors, the Creator shall implement appropriate access controls and ensure compliance with applicable youth protection laws.

Section 5 Use of Artificial Intelligence

(1) The Platform uses an AI language model (Mistral AI SAS, Paris) to generate responses. Responses are generated based on Creator Content using a RAG pipeline (Retrieval-Augmented Generation).

(2) The user acknowledges and agrees that:

AI-generated responses may be inaccurate, incomplete, or outdated and do not constitute professional legal, medical, financial, or other expert advice; material information should always be verified against independent sources;
user inputs and interactions are not used for training AI models but are used solely for generating responses within the respective AI Twin;
interaction with an AI Twin constitutes communication with an automated AI system and not with a human; responses are generated automatically based on Creator Content;
the quality and accuracy of the documents underlying the AI Twin are the sole responsibility of the Creator; the Provider does not review Creator Content.

(3) To improve response times, the Platform may use cached responses for semantically equivalent queries. The quality of such responses is equivalent to that of freshly generated responses.

Section 6 Partner Integrations

(1) The Platform enables partner organizations (hereinafter "Partners") to embed AI Twins into their own platforms via API integration. For Partner integrations, the API terms of use communicated at the time of contract formation, as well as the following provisions, shall additionally apply.

(2) Partners receive only anonymized interaction data (hashed user identifiers, aggregated metrics). Personal data is not transmitted to Partners.

(3) Event data (e.g., session start, message sent) may be transmitted via encrypted and cryptographically signed webhooks; these do not contain personal data.

(4) Partners are considered independent data controllers within the meaning of Art. 4(7) GDPR with respect to the data received and bear sole responsibility for compliance with their own data protection obligations towards their end users.

(5) Partners are obligated to comply with the API terms of use agreed upon during integration, in particular with respect to rate limits, security requirements, and the acceptable use policy. In the event of abusive use of the API, the Provider is entitled to suspend API access without prior notice and with immediate effect.

(6) Partners are responsible for ensuring that their use of the Platform and all content mediated by them do not violate applicable law or the rights of third parties. The provisions on impermissible content and enforcement measures pursuant to Section 3(3) and (4) shall apply to Partners accordingly.

(7) To the extent that Partners enable their own users to create or use AI Twins, Partners are obligated to ensure that such users accept and comply with these Terms of Service prior to use.

Section 6a API Use by Creators

(1) The Provider makes API keys available to Creators upon request, enabling the technical integration of AI Twins into external systems, applications, or communication channels (hereinafter "API Use"). In addition to the other provisions of these Terms, the following rules shall apply to API Use.

(2) The Creator is obligated to treat API keys as confidential and to protect them against unauthorized access through appropriate technical and organizational measures. In the event of reasonable suspicion that an API key has been compromised, the Creator must immediately revoke and replace the affected key. The Creator shall be liable for all acts and omissions carried out using their API key, including those performed by third parties to whom the Creator has disclosed the key.

(3) In the course of API Use, the Creator is in particular prohibited from:

conducting automated bulk requests or using the API for the systematic extraction of content (scraping);
reselling or redistributing API responses or content made available via the API to third parties, whether for consideration or free of charge;
building products or services on the basis of the API or the content provided through it that directly compete with the Platform;
circumventing geo-based usage restrictions of the Platform through the API or through self-developed channels; the channel restrictions applicable via the Platform interface — in particular any country-specific restrictions for certain communication channels — apply correspondingly to API Use;
using the API in a manner that violates applicable law, these Terms, or the rights of third parties.

(4) To the extent that the Creator uses the API to integrate an AI Twin into their own systems, applications, or communication channels, the Creator is the data controller within the meaning of Art. 4(7) GDPR with respect to the data processing carried out within their integration. In this relationship, the Provider acts as a data processor solely for the technical execution of the AI pipeline (retrieval, language model, response generation) pursuant to Section 9 of these Terms. The Creator shall ensure that their integration complies with applicable data protection requirements, in particular with respect to informing Learners and establishing a legal basis for data collection. The Provider shall not be liable for data protection violations arising within the integration for which the Creator is responsible.

(5) To the extent that the Creator uses the Learner session linking feature via an email hash (parameter learner_email_hash), the Creator shall ensure that the informed consent of the respective Learner for this linking has been obtained in advance and that an appropriate legal basis within the meaning of Art. 6 GDPR exists. The Provider stores only the SHA-256 hash of the email address; the email address in plain text is neither stored nor processed by the Provider at any time.

(6) The Provider is entitled to revoke API keys without prior notice and with immediate effect in the event of a breach of paragraphs 2 to 5 or other misuse. Further measures pursuant to Section 3(4) remain reserved.

Section 7 Intellectual Property

(1) The Creator retains full intellectual property rights in all Creator Content uploaded to the Platform. By uploading, the Creator grants the Provider a non-exclusive, non-transferable, worldwide license, limited in time to the duration of use, to process such content solely for the purpose of operating, indexing, and embedding it in the respective AI Twin. This license expires upon deletion of the content or the user account by the Creator.

(2) The Platform itself, its design, source code, brand names, and other branding are the exclusive intellectual property of the Provider. Reproduction, distribution, modification, or other use of these protected materials is prohibited without the Provider's prior written consent.

Section 8 Data Processing and Consent

(1) The Provider processes personal data of users exclusively in accordance with its Privacy Policy, the General Data Protection Regulation (GDPR), and applicable national data protection law.

(2) By using the Platform, users confirm that they have read and understood the Provider's Privacy Policy.

(3) To the extent that the Creator uses the embedding feature of the Platform and personal data of Learners is processed via the embedded AI Twin, the Provider acts as a data processor within the meaning of Art. 28 GDPR. The details of this data processing are governed by Section 9 of these Terms.

(4) To the extent that use of the Platform is based on the Creator's consent pursuant to Art. 6(1)(a) GDPR, the Creator may withdraw such consent at any time with effect for the future pursuant to Art. 7(3) GDPR. Withdrawal shall not affect the lawfulness of processing carried out on the basis of consent prior to its withdrawal. Upon withdrawal of consent to these Terms or the Privacy Policy, access to the Platform will be suspended immediately until the Creator renews their consent; all AI Twins of the Creator will be temporarily deactivated for the duration of the suspension, and Learners attempting to access a Twin will receive a corresponding notice. A suspension resulting from a withdrawal of consent does not constitute termination of the contractual relationship; the deletion of data is governed separately by the provisions of Section 13 and the right to erasure under Art. 17 GDPR.

Section 9 Data Processing Agreement (DPA) pursuant to Art. 28(3) GDPR

This section governs — as an integral part of these Terms — the processing of personal data by the Provider as a data processor within the meaning of Art. 28 GDPR, to the extent that the Creator uses the embedding feature of the Platform and personal data of Learners is processed thereby. Within this section, the Creator is the "Controller" within the meaning of Art. 4(7) GDPR and the Provider is the "Processor" within the meaning of Art. 4(8) GDPR.

(1) Subject Matter and Duration of Processing

The Processor processes personal data of Learners on behalf of the Controller, where such Learners interact with the AI Twin embedded in the Controller's platform. The processing encompasses the receipt and answering of chat queries via the RAG pipeline and session management for conversational context. Processing commences upon the Creator's activation of the embedding service and ends upon termination of that service or upon expiry of the contractual relationship pursuant to Section 13 of these Terms.

(2) Nature and Purpose of Processing

Personal data is processed exclusively for the following purposes:

receipt, processing, and answering of Learner chat queries via the RAG pipeline;
session management to maintain conversational context within a session.

No profiling, cross-session tracking of Learners, or processing for advertising purposes takes place.

(3) Categories of Personal Data Processed

Only the following data categories are processed within the scope of this data processing arrangement:

Learner chat inputs (free-text entries);
session IDs (pseudonymized, technically generated, stored in the localStorage of the Learner's device);
IP addresses (stored in hashed form, not in plain text);
Learner email addresses, where the Creator operates the AI Twin in "Restricted" access mode: in this case, email addresses are processed in plain text for the purposes of access verification (comparison against the Creator's maintained access list) and dispatch of the magic link authentication token. Following successful session verification, the email address is stored exclusively as a SHA-256 hash; plain-text storage beyond the authentication process does not occur. Email domain patterns (e.g., @company.com) configured by the Creator for domain-based access are stored in plain text as part of the Creator's access configuration in the access list and do not in themselves constitute personal data of the Learner.

The following are not subject to this data processing arrangement: names, passwords, or other master data of Learners.

(4) Categories of Data Subjects

The data processing concerns end users (Learners) who interact with the AI Twin via the Platform or an embedded environment of the Creator.

(5) Obligations of the Processor

The Processor undertakes to:

process personal data only on documented instructions from the Controller; if the Processor considers that an instruction infringes the GDPR or other applicable data protection law, it shall immediately notify the Controller and may suspend execution of the relevant instruction;
ensure that all persons authorized to process personal data have committed themselves to confidentiality or are subject to an appropriate statutory obligation of confidentiality;
implement all technical and organizational measures required pursuant to Art. 32 GDPR, in particular: hosting exclusively on EU infrastructure (Hetzner, Germany), transport encryption via TLS, row-level security isolation per Creator, no cross-user tracking;
engage sub-processors only on the basis of a general or specific written authorization from the Controller; the sub-processors authorized at the time these Terms enter into force are listed in paragraph 6;
assist the Controller, by means of appropriate technical and organizational measures, in fulfilling its obligation to respond to requests from data subjects exercising their rights under Chapter III GDPR (in particular access, rectification, erasure, and data portability);
assist the Controller in complying with its obligations under Arts. 32 to 36 GDPR (security of processing, notification of personal data breaches, data protection impact assessment, prior consultation of the supervisory authority);
at the Controller's choice, delete or return all personal data upon completion of the processing services and delete existing copies, unless EU or Member State law requires continued storage;
make available to the Controller all information necessary to demonstrate compliance with the obligations set out in Art. 28 GDPR, and enable and contribute to audits — including inspections — conducted by the Controller or an auditor mandated by the Controller.

(6) Sub-Processors

The Processor engages the sub-processors listed below as of the date these Terms enter into force. The Controller grants its general authorization for the use of these sub-processors upon activation of the embedding service. The Processor shall notify the Controller of any intended changes — additions or replacements of sub-processors — with a notice period of 14 days prior to the change. The Controller may object to the change in writing within this period at the contact address specified in Section 16; if no timely objection is raised, authorization shall be deemed granted.

Service Provider	Processing Purpose	Registered Office / Server Location
Supabase (via AWS)	Database services, authentication	EU (AWS Frankfurt, Germany)
Hetzner Online GmbH	Server hosting, infrastructure	Germany (Nuremberg / Falkenstein)
Mistral AI SAS	AI language model, response generation	France (Paris)
Qdrant (self-hosted)	Vector search, database queries	Self-hosted on Hetzner (Germany)

(7) Rights and Obligations of the Controller

The Controller (Creator) is obligated to:

inform Learners in their own privacy policy about the integration of the AI Twin and the associated processing of personal data by the Provider as Processor;
include a reference to the Provider's Privacy Policy in their own privacy policy;
ensure that an appropriate legal basis within the meaning of Art. 6 GDPR exists for the collection and processing of Learner personal data on their platform; responsibility for the lawfulness of data collection lies solely with the Creator;
inform Learners in their own privacy policy where an AI Twin is made available via a third-party communication channel (e.g., messaging services, social platforms, or other external services) and, as a result, interaction data — including chat inputs — is transmitted via that third party's servers. The Creator shall identify the relevant third-party provider, state the purpose of the data transmission, and include a reference to the third party's privacy policy. This obligation applies to every channel through which the Creator makes the AI Twin available, regardless of whether the channel is offered as a standard option by the Provider or independently integrated by the Creator.

Section 10 Subscription and Billing

(1) The Platform offers free and paid subscription plans. The features, usage limits, and prices of each plan are set out on the Provider's pricing page, which forms part of the contractual relationship.

(2) Paid plans are billed in accordance with the prices applicable at the time of subscription. The Provider reserves the right to adjust prices; price changes will be communicated to the Creator via the method described in Section 15(2) with a notice period of at least 30 days before taking effect.

(3) New Creators receive a one-time free trial period of 14 days (hereinafter "Trial"). The Trial may not be used more than once per Creator within any 120-calendar-day period. During the Trial, the usage limits of the Trial plan as set out in the plan details apply; if those limits are exceeded, further use is suspended until the Creator upgrades to a paid plan.

(4) For paid plans where the contract terms provide for use beyond the included quotas (hereinafter "overage-enabled plans"), the following applies: if the Creator exceeds the usage limits included in their plan, further use is not automatically suspended; instead, the usage exceeding the limit (hereinafter "overage") is recorded per unit at the overage rate displayed in the Creator Portal and invoiced at the end of the billing period. The Creator may view their current usage summary, including the estimated overage amount, in the Creator Portal at any time. The Creator is entitled to deactivate individual AI Twins at any time via the Platform settings in order to prevent further overage. If a maximum overage cap is configured for the applicable plan, further use will be suspended upon reaching that cap; applicable caps are set out in the plan details.

(5) At the end of each billing period, the Provider shall issue an invoice to each Creator with an active paid subscription. The invoice shall contain at minimum: the base subscription fee for the period, any overage line items with quantity and unit price, applicable discounts, and VAT calculated on the basis of the Creator's registered billing address. The invoice shall comply with the statutory requirements of § 14 UStG (German VAT Act) and shall be made available to the Creator for download in the Creator Portal.

(6) Payment processing is handled by an external payment service provider; the provider in use at any given time is displayed to the Creator in the Creator Portal and at checkout. The Provider does not store payment card data, bank account details, or other payment instrument data on its own servers; such data is processed exclusively by the external payment service provider. The Creator's billing address is retained by the Provider for the purpose of fulfilling statutory commercial record-keeping obligations pursuant to § 257 HGB for a period of ten years.

Section 10a Right of Withdrawal (EU Consumers)

(1) Consumers within the European Union have the right to withdraw from a paid subscription contract within 14 days without giving any reason (right of withdrawal pursuant to §§ 312g, 355 BGB; Directive 2011/83/EU). The withdrawal period begins on the day the contract is concluded.

(2) To exercise the right of withdrawal, the consumer must inform the Provider (contact details in Section 16) of the decision to withdraw from the contract by means of a clear statement (e.g., a letter sent by post or email). The consumer may use the model withdrawal form provided in Appendix A to these Terms, but is not obliged to do so.

(3) To meet the withdrawal deadline, it is sufficient for the consumer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

(4) If the consumer withdraws from the contract, the Provider shall reimburse all payments received from the consumer without undue delay and in any event not later than 14 days from the day on which the Provider is informed of the consumer's decision to withdraw.

(5) If the consumer has expressly consented to the commencement of the service before the expiry of the withdrawal period and has acknowledged that the right of withdrawal is lost upon full performance of the contract, the right of withdrawal shall expire upon commencement of the service (§ 356 Abs. 5 BGB). The Platform requests this consent during the subscription checkout process.

(6) The right of withdrawal does not apply to free plans or trial periods for which no payment is required.

Appendix A — Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Andre Unger, [address as stated in the Impressum], Email: [as stated in Section 16]

I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the provision of the following service: Your AI Twin — [plan name] subscription

Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Date:

(*) Delete as appropriate.

Section 11 Availability and Service Level

(1) The Provider endeavors to operate the Platform reliably but does not guarantee uninterrupted availability. The Platform is provided on a best-effort basis.

(2) The Provider reserves the right to perform maintenance, updates, and technical changes that may temporarily affect availability. The regular maintenance windows are Tuesdays and Thursdays, 02:00–06:00 UTC; maintenance within these windows may be performed without separate advance notice. Maintenance outside of regular windows will be announced to affected Creators at least 48 hours in advance, unless urgent security or stability concerns require immediate action. The Provider endeavors to respond to support inquiries within two (2) business days.

(3) The following principles apply to the use of the Platform:

During high system load, requests may be queued; users will be informed accordingly.
Holders of higher subscription tiers may receive priority processing during peak loads.
Response latencies are not guaranteed.
To optimize performance, the Platform may use cached responses for semantically equivalent queries; the quality of such responses is equivalent to that of freshly generated responses.

(4) The Provider shall notify the Creator by email when their usage reaches 80% of the included quota. For plans without an overage option (in particular Trial and free plans), further use will be suspended upon reaching the plan limit; the Creator will be informed accordingly. For overage-enabled plans, the provisions of Section 10(4) apply.

(5) Pursuant to Directive (EU) 2019/770 (Digital Content Directive), the core characteristics of the service are: enabling Creators to build AI-powered knowledge assistants ("Twins") based on their own uploaded content, and making these Twins accessible to Learners via multiple access modes. If the service does not conform to these characteristics, the Creator is entitled to request remediation within a reasonable timeframe. If remediation fails or is disproportionate, the Creator may reduce the subscription price proportionally or terminate the contract. The Creator's right to terminate the contract at any time under Section 13(1) remains unaffected.

Section 12 Limitation of Liability

(1) The Provider shall be liable without limitation for damages caused by intent or gross negligence, as well as for damages resulting from injury to life, body, or health.

(2) Otherwise, the Provider shall only be liable for damages resulting from a breach of a material contractual obligation (cardinal obligation); in such cases, liability shall be limited to the foreseeable, contract-typical damage at the time of contract formation. Material contractual obligations are those whose fulfillment first enables the proper performance of the contract and on whose compliance the user may regularly rely.

(3) The Provider's total liability arising from any one cause of damage shall be limited to the amount paid by the respective Creator for the Platform in the twelve (12) months preceding the damage-causing event.

(4) Any further liability of the Provider — in particular for indirect damages, lost profits, or consequential damages — is, to the extent permitted by law, excluded.

(5) The limitations of liability under paragraphs 2 to 4 shall not apply to the extent that the Provider is liable without limitation under mandatory statutory provisions.

Section 13 Termination

(1) The Creator may delete their user account at any time via the Platform settings. Following account deletion, the Creator's data will be deleted or anonymized in accordance with the Provider's Privacy Policy and applicable statutory retention periods.

(2) The Provider is entitled to suspend or terminate user accounts in the event of a breach of these Terms after reasonable prior notice. In the event of serious or repeated violations, the Provider is entitled to terminate the contractual relationship without notice and with immediate effect.

(3) The Creator has the right to submit a reasoned objection against measures taken under paragraph 2 to the Provider at the contact address specified in Section 16(1). The Provider shall review the objection within a reasonable period and inform the Creator of the outcome.

(4) Pursuant to Art. 20 and Art. 21 of Regulation (EU) 2022/2065 (Digital Services Act), users affected by enforcement decisions (content removal, account suspension, or a decision not to act on a report) may submit a complaint to the Provider free of charge at the contact address specified in Section 16(1). The Provider shall review complaints without undue delay and communicate the outcome to the complainant. If the original decision is reversed, the Provider shall restore the affected content or access. Users may additionally seek resolution through certified out-of-court dispute settlement bodies under the DSA or through the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Section 14 Governing Law and Jurisdiction

(1) These Terms and all disputes arising out of or in connection with them shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) If the Creator is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contractual relationship shall be the Provider's place of business.

(3) For consumers within the European Union, the mandatory protective provisions of the law of their country of residence shall remain unaffected. Consumers may additionally assert claims before the courts of their country of residence in accordance with Regulation (EU) No. 1215/2012 (Brussels Ia Regulation).

Section 15 Amendments to These Terms

(1) The Provider reserves the right to update these Terms to reflect changes in legal requirements, Platform features, or business practices.

(2) Material changes will be communicated to registered Creators at least 30 days before their effective date by email to the registered address. The Creator may object to the changes in writing before they take effect or delete their account. If no timely objection is raised and the account is not deleted, the amended Terms shall be deemed accepted upon expiry of the notice period. The Creator will be expressly informed of this consequence in the notification of change.

(3) Non-material changes — in particular editorial corrections or clarifying additions — may be made without observing the notice period under paragraph 2.

(4) If an update to the Platform materially and adversely alters the core service characteristics described in Section 11(5), the Creator may terminate the contract within 30 days of being notified of the change, without observing a notice period. This right does not apply to changes that are necessary to maintain the security, legal compliance, or technical operability of the Platform.

Section 16 Contact and Reporting Procedures

(1) For questions regarding these Terms or the operation of the Platform, the Provider is available at:

Andre Unger Email: twin_support@familie-unger.info

(2) Pursuant to Art. 11(1) of Regulation (EU) 2022/2065 (Digital Services Act, DSA), the Provider designates the above email address as the central point of contact for users and authorities.

(3) To report illegal content or violations of these Terms, the following reporting point is available:

Email: twin_abuse@familie-unger.info

Reports should contain:

a description of the content in question and the reasons why the content is considered illegal or in violation of these Terms;
the URL or other identifying characteristics of the content in question (e.g., name of the AI Twin);
contact details of the reporting person.

The Provider shall review reports received and take appropriate measures in accordance with Section 3(4).